Problems with installing Photoshop CS4...

Just got new software today and am unable to install it. I keep getting the following error message: DATA_FILE_VERSION. I then have to click ok and then the screen gets hung up with the hour glass. When I try and force quit, I get another error: autoplay.exe not loading.

Anyone else have this problem with this particular program? I've never had a problem installing any software from Adobe or otherwise. Can't seem to get support techs to answer the phone to get help.

Problems with installing Photoshop CS4...

Googling only comes up with a couple things where someone was trying to

install a cracked version they downloaded, so it could be a corruption

problem.

If this is a downloaded installer, then redownload it and try installing,

again.

If you are inserting a DVD and autoplay is starting up and you get this

message, you can shut down the installer process as you've done then instead

of double-clicking the DVD, use right-click Explore to view the files

directly on the DVD without running AutoPlay, then find the setup.exe or

something.MSI with EN in it's name to run the installer, directly, without

goint through autoplay. This would only make a difference if the autoplay

is corrupted somehow but everything else is ok. Since your error message

talks about autoplay then maybe that is the case.

If you are calling Adobe for support, it can take hours, depending on when

you call.

This ''open letter to Adobe customers'' was posted within the last few days

and basically apologizes for poor support, recently, while they change from

support-provider to another:

http://www.adobe.com/support/pdfs/open_letter_to_adobe_customers.pdf

Problems with installing Photoshop CS4...

More details, please. What operating system? System specs? What drive? How is autoplay configured? Do you run as administrator?

Mylenium

I am trying to install the program from a DVD and using an external DVD drive instead of the one installed with computer. But even when I use the one installed on the comp, I get the same message.?I'm running Windows XP, and I am not running as an administrator. I have no idea how Autoplay is configured, since I have never had to deal with this before. Can't even find it on my system. Don't know where to start.

I have no idea how Autoplay is configured, since I have never had to deal with this before. Can't even find it on my system. Don't know where to start.